Big Skye Pet Supplies

Shipping and Return Policy

Shipping:
All orders will be processed within 24 to 48 hours of receipt; transit time will vary depending on the carrier selected. Products are shipped Monday-Friday.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Custom Orders:

When you place a custom order, it is made for you, therefore not returnable. Based on the company, the item may allow for adjustments. The manufacture information is describe in the description. Before shipping an item back, olease contact customer service. If you have any questions, please contact us at:

info@bigskyepetsupplies.com


Changing/Cancelling Orders:
Once you click the "Confirm Order" button, the fulfillment process begins. If your order has not yet shipped, we are happy to accommodate any changes. If your order has already entered the shipping process, it cannot be changed or cancelled.

Damages/Shortages:

Please check your order upon receipt. Damages and shortages must be reported to us immediately so that Customer Service can correct any problems. For damaged items, you must save all packing material and items for inspection. A Customer Service representative will contact the delivering carrier immediately on your behalf. If you have any questions or need assistance, please email Customer Service

SATISFACTION GUARANTEE:

Your business is appreciated. If you are not completely satisfied with an item, simply return it in its original, unused and re-sellable condition within 14 days of receipt along with the original pack slip. All tags must be attached. We only accept returns that are 100% complete in original packaging and in re-saleable condition. No price tag residue, dog fur or demarcation of any kind can be accepted. Any return that does not meet these requirements may be refused. Your item will be refunded, replaced, or exchanged for you. This does not include shipping and handling charges. Items that have been previously replaced because they were defective, damaged or incorrect are not returnable. Sale items are final and non-refundable.
Items received as gifts can be returned for exchange only. Shipping costs are not refundable. Return shipping expenses are to be paid by the customer.

Please send all returns to:
Big Skye Pet Supplies
P.O. Box 1318
Monroe, WA 98272

Items showing signs of use are subject to a 20% restocking fee. Drop-Ship items are not returnable, check with a Customer Service before ordering these items. Prices are subject to change without notice. Big Skye Pet Supplies also disclaims responsibility for the use or misuse of products and the methods of use described on this website. The manufacturers label should always be followed. We are not authorized to recommend any deviation from label usage. Comments and statements regarding products on our website are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters.
If you have any questions or need assistance, please contact Big Skye Pet Supplies Customer Service at info@bigskyepetsupplies.com